Frequently Asked Questions

Check out our Frequently Asked Questions. If you don't see an answer to your question here, contact us.

 

  • How do I get a line of credit?

    You may contact Phil Aboudaoud, Cred & Collections Manager, for assistance in opening up a line of credit or apply online now.

     

    Does the casino offer sports betting?

    No. Sports betting is not currently available in Florida.

  • How do I sign up for a Seminole Wild Card?

    Joining is fast, free and easy. Stop by the Player's Club in the Casino with a valid photo ID to sign up (must be 21or older). Rack up your Seminole Wild Card Rewards, earn Comp Dollars and qualify for promotions.

    Go to www.seminolewildcard.com to sign up now and start enjoying the rewards and benefits of Seminole Wild Card.

     

    What is a Free Play Rewards?

    Seminole Wild Card members receive Free Play Rewards based on Comp Dollars earned each time they play at their favorite slot machine. The more you play, the more you earn. You can check your Free Play Rewards balance online anytime.

     

    How do I qualify to receive a Free Play Rewards?

    Seminole Wild Card members who earn $8 Comp Dollars or more in a single visit, not counting Comp Dollars earned with Free Play, will receive a Free Play Rewards reward.

     

    When and how will I find out if I earned Free Play Rewards?

    Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. A reminder email will also be sent to you. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online to add your email. Your Free Play will be valid for a period of up to 30 days. Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollars balance, Free Play Rewards and upcoming promotions.

     

    How do I earn entries into promotions?

    Seminole Wild Card Members also earn entries into exciting promotions by utilizing their membership card each time they play, for the opportunity to win great prizes like fabulous vacations, sweet rides, cold hard cash, Free Play and more. Plus, they may qualify to receive invitations to "Members Only" special events, such as tournaments and dinner parties.

     

    How can I receive special email offers?

    If you're already a Seminole Wild Card Member, sign-up for exclusive email offers and updates today. Just add your email address to your account at the Player’s Club on your next visit.

     

    How do I view my current Comp Dollars balance?

    Log in to your online Seminole Wild Card account.

     

    How do I request my Win Loss Statement?

    Guests can obtain their win/loss statements by one of the following ways:

    1. Visit the Player's Club with valid photo ID.
    2. Log in to your Seminole Wild Card account.
    3. Call Customer Care at 1-800-218-0007.
  • Where can gift cards be purchased?
    Gift cards may be purchased on-site at Mojoe and Soygood within EATstreet.

    What forms of payment are accepted?
    Gift cards may be purchased with cash or a major credit card: Visa, MasterCard, Discover and American Express.

    Where can gift cards be redeemed?
    Seminole Gift Cards can be redeemed at all Seminole Casino and Seminole Hard Rock properties in the state of Florida. Gift cards can be redeemed at all food & beverage and hotel outlets which are owned by Seminole Gaming. Outlets which are leased to third-party venues are not included in the redemption plan. A full list of valid redemption outlets at Seminole Classic Casino Hollywood is below.

     

    Restaurants

    • Flying Cow
    • EATstreet


    Bars

    • Stage Bar
    • Side Bar

     

    Are gift cards redeemable for Slot Play?
    No. Gift cards may not be used to redeem Slot Play.

    Are gift cards redeemable for Match Play for Table Games?
    No. Gift cards may not be used to redeem Match Play.

    Can I return an item purchased using a gift card?
    Yes. Items purchased with gift cards may be returned. Bring the items along with the receipt to the store where it was purchased for a refund in the form of a merchandise credit. Items purchased with gift cards cannot be returned for cash.

    How can I check my gift card balance?
    To check your gift card balance, click here.

  • Does your facility offer wheelchairs?

    Yes. Complimentary wheelchairs are available (based on availability).